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Variable Data Printing—Start Me Up!

The excitement

Digital presses provide a tremendous opportunity to support new age marketing for commercial printers. Organizations have made substantial efforts to collect information about their customers, with the intent of learning more about them and putting it to use. But beyond an on-screen CRM (customer relationship management) review prior to making a call, this information is being vastly underutilized. With all the data that has been collected, why not put it to good use developing effective, highly customized marketing campaigns that garner high interest, generate significant response rates, lower the cost per lead and pave the way to greater customer retention. A digital press is the tool, and variable data printing is the enabler.

Customized product brochures, direct mail pieces and attention getting personalized promotional materials are just a few ways to communicate and create awareness. This could be used to create marketing programs that help your organization build and develop customer relationships.

If your marketing department is ordering large quantities of marketing materials only to find that they have to throw them out because of obsolescence, you have a big opportunity. Better inventory and waste economies are inherent in a print-on-demand workflow. I'm not going to spend time belaboring this point. I think this is well known. But there's a bonus. Add to this the rate of change of today's information and products because of new technology or competitive packaging and you have a very compelling argument to print only what you need, when you need it, as well as to be able to track changing product specifications and showcase specialized models to targeted market segments.

The November 2002 issue of In-Plant Graphics magazine focused on the manufacturing industry. These in-plant operations are closely tied to the core business. They are involved in printing product materials to support the business. They have exactly what digital press owners are searching their radar scopes for — repetitive printing for the same application at frequent intervals. Less is more. With targeted VDP promotional pieces you can get a better response with similar or less volume resulting in more success, however you measure it — whether its interest in a new product, or resultant sales.

Enough of me telling you why you should be in variable data printing.

Let's discuss what you need to know to get started.

Variable data printing overview

A variable data job has three new ingredients to consider.

  • Data — First is the database report, in the form of a Microsoft Excel spreadsheet or a delimited text file. Some prior discussion has hopefully taken place to match the data fields in the database report to the requirements of the copyholes in the variable data template.
  • Business rules — For more complex variable data jobs some business rules (i.e. conditional logic) may also be necessary. These can be implemented in the Variable Data Software that you are using or can be set up in the database report as a discrete step. This is a matter of your workflow.
  • Variable data job template — Then there is the variable data template, which is nothing more than a static page that has been marked up to identify where copyholes for the variable data will be.

Variable data software will then merge all the elements together and compose a variable data output file. The variable data software can be a plug-in to an existing program you are familiar with, it can be a standalone desktop application, or it could run on a server in a more automated scenario. This software will perform two essential functions. First it will let you mark up a static page to identify the location and type of the variable data copyholes (which will be filled as directed by the data file). It will also compose all the job elements (the static page, the variable data copyholes, the data, and the business rules) and produce a variable data output file that is ready to go to press.

Data

Those with direct mailing operations will already have data handling expertise in-house and be able to support the data handling requirements. Others may utilize their IT department to perform this task. A frequent concern is the level of database expertise that is required. Let me address that by saying that you don't need to be an expert in database management systems. The requirement for any variable data job is to be able to communicate what data is needed, what the naming and format conventions are, and to confirm that the data is available in the first place. Of course, the data needed is governed by the page design.

The data handling tasks require a cross-knowledge of the graphic arts page and some expertise with spreadsheets. You will need data manipulation tools — Excel at the very least, or, for more sophisticated manipulating, software such as Filemaker Pro or Microsoft Access. These are just a few examples.

Business rules

How you enter the conditional logic will be a function of the variable data software solution that you choose. Keep in mind that not all jobs require this. Business Rules are required when the data file isn't an exact match to the copyholes and requires some interpretation of the data to make everything work properly.

Business rule example 

A promotional piece will make one of three offers based on what the targeted reader currently owns.

If the requirement is to also display an image representative of the new offering, the image generally wouldn't be able to be identified at the time of the export from the database. The database would be able to identify what current products are owned and this would be the data field that would be exported.

A business rule to make this work for the copyhole that contains the promotional image would look something like this (conceptually):

IF current_product = A    use Promo_image1
ELSE
IF current_product = B    use Promo_image2
ELSE
use Promo_image3

The method to achieve this will vary based on the software you are using, but this gives a general idea of the conditional logic for a simple business rule.

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NexPress Specifications

What is Variable Printing?

Understanding the Trends

Variable Printing — Start Me Up!

Variable Printing Adds Value

Target Marketing: One-to-One and Customizing

The Challenges of Variable Printing

A Cynics View of Response Rates

Frequently Asked Questions About Databases

Variable Printing Glossary